Careers
Open Positions
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Customer Sales Rep
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Job Purpose
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Assist customers in initiating and completeing their purchases. Provide the highest level of customer service to maintain a positive buying experience.
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Duties & Responsibilities
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Assist customers with their purchasing selections of, but not limited to the following items: firearms, class III items, ammunition, tactical, hunting, fishing, outdoor equipment, as well as men’s and women’s apparel.
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Provide outstanding customer service.
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Greet customers in a timely manner as they approach your work area.
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Take in firearms and accessories for repair and/or modification and accurately record customer, firearm, and repair information as necessary.
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Resolve customer issues to the best of your ability.
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Maintain the store in all of which will include sweeping, dusting, restocking, fronting, etc.
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Must be able to complete Federal Firearms Transfer Records (4473) and other related documents with 100% accuracy.
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Maintain a high working knowledge of product offerings to best advise customers in their purchasing decision.
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Remain impartial when making a sale, do not let personal bias negatively influence the outcome of the transaction.
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Efficiently close sales to meet overall store sales goals.
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Reports directly to General Manager but may be given daily duties or instruction from other company supervisory personnel.
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A commitment to following directions is required.
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All other duties as assigned.
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Qualifications
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Must be at least 18 years old.
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High school diploma or GED.
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Previous sales or customer service experience.
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High attention to detail.
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Working knowledge of 4473 paperwork and the FBI NICS system preferred.
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Strong problem-solving skills, and able to deal with high customer volume.
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Cash handling and previous cash register experience is a plus.
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Strong interpersonal skills, including effective communication both orally and written.
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Ability to lead, motivate, mentor, communicate and generally interact with people in a positive way.
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Positive attitude, goal driven, customer service oriented, and focused on overall strategic picture of the organization.
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Must be proficient with operating computers/tablets, Microsoft programs, touch typing (approx. 35 WPM) and be comfortable learning and operating Windows based Point of Sale (POS) systems.
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Working Conditions
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This position may require regular evening and weekend work and may include holidays as well. You may have to deal with challenging customers from time to time.
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Physical Requirements
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Employee may experience the following physical demands for extended periods of time: Reading, writing, and speaking on all necessary forums, hearing, standing, walking, lifting up to 70 lb, climbing, stooping and sitting.
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